Terms of service

Terms of Service

Last updated: 10/02/26

These Terms of Service (“Terms”) govern your access to and use of the website https://organicmurli.com/ operated by MURLI  (“we”, “our”, “us”).

By accessing or purchasing from our website, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age to use this website or place an order.
By using this website, you confirm that you meet this requirement.

2. Products & Information

We sell edible cooking oils and related food products.

  • Product images are for illustrative purposes only

  • Minor variations in colour, texture, or packaging may occur

  • Product descriptions are provided to the best of our knowledge and in compliance with applicable laws

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise

  • Prices are subject to change without prior notice

  • Payments are processed via secure third-party payment gateways

  • We do not store credit/debit card details

4. Orders & Acceptance

  • Placing an order constitutes an offer to purchase

  • We reserve the right to accept or reject any order at our discretion

  • Order confirmation does not guarantee acceptance if issues arise (stock, pricing error, payment failure)

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to logistics or external factors

  • We are not responsible for delays caused by courier partners, natural events, or force majeure

  • Risk of loss passes to the customer upon successful delivery

6. Returns, Refunds & Cancellations

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

Key highlights:

  • Edible oils are non-returnable once delivered, except in cases of damage or incorrect delivery

  • Cancellations are allowed only before dispatch

Please review the full policy before placing an order.

7. User Responsibilities

You agree to:

  • Provide accurate and complete information

  • Not misuse the website or attempt unauthorized access

  • Not engage in fraudulent or abusive behaviour

We reserve the right to suspend or terminate accounts violating these Terms.

8. Intellectual Property

All content on this website—including text, images, logos, graphics, and trademarks—is the property of MURLI  and is protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages

  • Our liability shall not exceed the value of the product purchased

10. Indemnification

You agree to indemnify and hold harmless  MULI its directors, employees, and partners from any claims arising out of your misuse of the website or violation of these Terms.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in PRAYAGRAJ , UP INDIA 

12. Changes to Terms

We reserve the right to modify these Terms at any time.
Updated Terms will be effective immediately upon posting on the website.

13. Contact Information

For questions or concerns regarding these Terms, contact us at:

📧 INDUSTRIESS729@GMAIL.COM
📍 333 MUTTHIGANJ PRAYAGRAJ UP