Refund policy

Return & Refund Policy

Last updated: 10/02/2026

At MURLI, we prioritize quality, hygiene, and food safety. As we sell edible cooking oils, our return and refund policy is designed in accordance with Indian food safety and e-commerce regulations.

By placing an order on our website, you agree to the terms below.

1. Returns on Cooking Oils

Due to the nature of food and consumable products, we do not accept returns once an order has been delivered unless the product meets one of the conditions listed in Section 2.

This policy ensures hygiene, authenticity, and safety for all customers.

2. Eligible Cases for Replacement or Refund

We will offer a replacement or refund only if:

  • The product is damaged, leaking, or broken at the time of delivery

  • The product received is incorrect (wrong item or variant)

  • The product is expired at the time of delivery

  • The replacement will be delivered according to the availability of stock and maximum within 4 working days it will be delivered to your location 

⚠️ The issue must be reported within 48 hours of delivery.

3. Proof Required

To process your request, you must share:

  • Clear photos or videos showing:

    • The product issue

    • The outer packaging

    • The shipping label

Requests without proper proof may be rejected.

4. Non-Returnable & Non-Refundable Cases

We do not accept returns or refunds for:

  • Opened, used, or partially consumed oil bottles

  • Taste, aroma, texture, or personal preference concerns

  • Minor packaging dents that do not affect product quality

  • Orders placed during sales, discounts, or promotions

  • Delays caused by courier partners beyond our control

5. One-Time Exception Rule

Each customer is eligible for only one return/refund exception.

Multiple or repeated claims may:

  • Be declined, or

  • Require additional verification or handling charges

This helps prevent misuse while keeping the policy fair.

6. Refund Processing

  • Approved refunds are processed within 5–7 business days

  • Refunds are credited to the original payment method

  • Shipping, COD, and convenience fees are non-refundable

7. Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellations are not permitted

8. Policy Abuse

We reserve the right to:

  • Reject future return/refund requests

  • Restrict accounts showing excessive or fraudulent claims

9. Contact Us

For any concerns related to returns or refunds, contact us at:
📧 INDUSTRIESS729@GMAIL.COM