Shipping policy

Shipping Policy

Last updated: 10/02/26

This Shipping Policy applies to all orders placed on,https://organicmurli.com/ operated by MURLI.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders placed on Sundays or public holidays are processed on the next business day

  • During sales, promotions, or high-volume periods, processing times may be extended

2. Shipping Coverage

We currently ship across India.

For remote or non-serviceable locations, delivery timelines may vary or orders may be cancelled with a full refund.

3. Estimated Delivery Time

  • Standard delivery: 3–7 business days after dispatch

  • Delivery timelines are estimates and may vary due to courier partner operations, weather conditions, or unforeseen circumstances

4. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout

  • Any COD charges will be clearly displayed before order confirmation

  • Shipping fees are non-refundable once an order is shipped

5. Dispatch & Tracking

  • Once dispatched, you will receive a tracking ID via SMS or email

  • Customers are responsible for tracking their shipments and ensuring availability at the delivery address

6. Address Accuracy

Please ensure that:

  • Shipping address and contact details are accurate and complete

  • We are not responsible for delays or non-delivery due to incorrect or incomplete address information

Orders returned due to incorrect address may incur re-shipping charges.

7. Delivery Attempts

  • Courier partners typically make 2–3 delivery attempts

  • If delivery fails due to customer unavailability, the order may be returned to origin

  • Re-delivery may be subject to additional shipping charges

8. Damaged or Tampered Packages

If you receive a package that appears:

  • Damaged

  • Leaking

  • Tampered

Please:

  • Do not accept the delivery, or

  • Report the issue within 48 hours of delivery with photos/videos

This is required to process any replacement or refund request.

9. Delays & Force Majeure

We are not liable for delays caused by:

  • Natural disasters

  • Government restrictions

  • Strikes, lockdowns, or logistical disruptions

  • Courier partner delays beyond our control

10. International Shipping

Currently, international shipping is not available.
(If applicable later, this policy will be updated.)

11. Contact Us

For shipping-related queries, contact us at:

📧 industreiss729@gmail.com
📞 9450502534